Self serve -Runbook¶

Overview¶

This documents (and references) the component documentation. Below are a set of scenarios that may happen in production along with diagnosis and resolution information.

References¶

Document	Ref
Jira Story (OSP Picks to Availability)	Technical Elaboration - PickTask: SPDP-6771.
Bitbucket (OSP file oos-task lambda)	https://bitbucket.org/morrisonsplc/storepick-webshop-service-refund-self-serve/master

Runtime Issues List¶

Issue	Component	Description
Issue 1	ApplicationConfiguration	ApplicationConfigurationException - application configuration missing
Issue 2	ApplicationDependencies	Exception - Exception while loading configs

Runtime Issues¶

Issue 1¶

Scenario¶

This happens when application configuration file is missing in the config service or when config service is not reachable.

Error¶

ApplicationConfigurationException raised when application configuration is missing in config service

Symptoms¶

ospeventhandler will respond with response code 5XX.

Corrective Action¶

make sure file storepick-webshop-service-refund-self-serve.json is available in the config service and SSM is configured correctly.

Issue 2¶

Scenario¶

This happens when there is an error while loading all the dependencies needed for the application to run.

Error¶

Exception raised when loading dependencies

Symptoms¶

lambdahandler will respond with response code 5XX.

Corrective Action¶

SNS_ARN_NAME fields are present in the config file.